Shipping policy

Shipping Policy

Last updated: 01/02/2026

At The Trim Mate, we aim to process and ship orders quickly and reliably so you receive your products as soon as possible.

Order Processing

  • All orders are processed and dispatched within the same business day when placed before our daily cutoff time.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Orders are shipped from our warehouse in Adelaide, Australia.

Shipping Method

  • We ship all orders using Australia Post.

  • Tracking details are provided via email once your order has been dispatched.

  • Delivery requires a valid Australian shipping address.

Delivery Timeframes

Estimated delivery times (standard shipping):

  • 2–3 business days to most metropolitan areas

  • Regional or remote areas may take slightly longer depending on Australia Post routes

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, peak periods, or circumstances outside our control.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order details.

  • Any promotional free-shipping offers will be clearly displayed on our website when available.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your Australia Post tracking number.
Please allow up to 24 hours for tracking information to update.

Delays & Carrier Responsibility

The Trim Mate is not responsible for delays caused by:

  • Australia Post or other shipping partners

  • Incorrect or incomplete delivery addresses

  • Customs processing or government inspections

  • Events beyond our reasonable control (including weather or public disruptions)

Once your order has been handed to the carrier, risk of loss and responsibility for delivery passes to the customer.

Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate at checkout.

  • If an order is returned due to an incorrect or incomplete address, re-shipping fees may apply.

  • We are not responsible for parcels marked as delivered by the carrier to the address provided.

Damaged or Lost Parcels

If your order arrives damaged or appears lost in transit:

  1. Contact our support team within 48 hours of delivery

  2. Provide your order number and clear photos (if applicable)

We will work with Australia Post to investigate and resolve the issue in accordance with our 1-Year Replacement Warranty.

International Shipping

At this time, we only ship within Australia unless otherwise stated on our website.

Contact Us

For any shipping-related questions, please contact:

The Trim Mate
Email: info@thetrimmate.com.au
Location: Adelaide, Australia